1/2 Day Picnic Trail on Horseback

Plettenberg Bay

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Service Terms and Conditions

Full Payment to be made on arrival and before trip departure.
All requests for amendments to a reservation are required in writing or sms on 0827713745 or electronic mail on debs@hog-hollow.com at least 2 days prior to the first activity date. Amendments may be approved subject to availability in the sole discretion of Hog Hollow Horse Trails Management. 
A 100% cancellation fee will apply in the event of a no show by guest on the activity date. 
In the event of an amendment not received 2 days prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed. 
Management reserves the right to cancel any activity due to unforeseen circumstances including but not limited to horses available or weather conditions. In case of a weather cancellation, weather conditions are judged exclusively by Hog Hollow Horse Trails Management, guests must report for the ride/activity unless notified by Hollow Horse Trails Management. In the event of a cancellation by Hollow Horse Trails Management, a full refund will be given on the amount paid ( or refunded to booking agent) 
All riders are required to sign an indemnity form for all trails and activities they are participating in 
prior to departure of the activity. 
In case guest refuse to sign the indemnity form the guest will not be able to partake in the activity and will not receive any refund. 
The indemnity form must signed by a Parent/Legal guardian for children under 18 years. 
Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian prior to the activity. 
Children are classified as a riders therefore on certain activities the full rate will apply to them. 
Management reserves the right to amend/cancel/add terms & conditions without notice. 
All terms & conditions are subject to South African Law & Jurisdiction
Customer privacy policy
Hog Hollow Horse Trails shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Hog Hollow Horse Trails bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Hog Hollow Horse Trails via PayGate (Pty) Ltd who are the approved payment gatewa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Hog Hollow Horse Trails separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Hog Hollow Horse Trails takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Hog Hollow Horse Trails chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

© 2020 Tornado Tour Systems (Pty) Ltd ta Activitar.

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